This User Agreement (hereinafter referred to as the "Agreement") is an electronic contract between the User and the "龙交易所" service and contains the rules for using the 龙交易所 Website at https://龙交易所.com (龙交易所.com) (hereinafter referred to as the "Website") and the terms of access to the services provided by the Website. Before starting to use the Website, the person - the user of the Website (hereinafter referred to as the "User") must carefully read the described conditions and accept this Agreement. If the User does not accept the Agreement and does not undertake to comply with all the terms of this Agreement, they must immediately stop using the Website.
The Website Administration reserves the right to update and change the text of the Agreement at its sole discretion without notifying Users. The new version of the Agreement comes into force immediately after its publication on the Website. The User is obliged to independently monitor new versions of the Agreement. By continuing to use the Website after the changes come into force, the User automatically accepts the new version of the Agreement. If the User does not agree with the terms of the new version of the Agreement, they must deactivate their account if they have one and stop using the services of the service.
1.1. "Matreshka" Service - an OTC platform for finding counterparties and conducting over-the-counter transactions.
1.2. User - any Person registered on the Platform who has agreed to the rules and terms of this Agreement. The User confirms that they are at least 18 years old, the laws of their country of residence do not prohibit the use of this Service, and the User does not intend to engage in any illegal activities through the use of the "龙交易所" Service.
1.3. Title sign - a conventional unit of the payment system of electronic and other types of currencies, which corresponds to the calculations of electronic systems and denotes the volume of rights corresponding to the agreement of various payment systems and its owner.
1.4. Payment system - an online service that implements the payment for goods and services through electronic money transfers.
1.5. Service services - operations for depositing and withdrawing electronic currencies, as well as other services, information about which is posted on the Service Website.
1.6. Payment - a transfer of funds carried out using a payment system.
1.7. OTC Platform - a trading platform for finding counterparties and conducting over-the-counter transactions.
1.8. Personal data - information that identifies a person, such as name, address, email address, mobile phone number, trading information, and bank details. The term "Personal Data" does not include anonymous and/or aggregated data that does not allow the identification of a specific User.
1.9. Agreement - this User Agreement and its integral parts, taking into account all additions and/or changes that may be made in the manner determined by their terms.
1.10. Website - a set of information, texts, graphic elements, design, images, photos and videos, and other intellectual property results, as well as a set of computer programs contained in an information system that ensures the availability of such information at the address https://龙交易所.com, including any subdomains, and if the domain or material of the Website should be changed for any reason, it includes the Website after any such changes.
1.11. Intellectual property - all materials published on the Website, as well as all Services provided by the Service, are the property of the Service and are not subject to third-party use: publication, distribution, duplication.
1.12. Application - the User's submission of an offer to purchase or sell cryptocurrency using the Services provided by the Service.
1.13. Electronic document - information in electronic digital form.
1.14. Suspicious traffic - users' assets that, when undergoing AML verification, showed a high risk assessment upon their receipt.
1.15. Verification procedures (KYC) - verification procedures within the framework of anti-money laundering standards - "Know Your Customer" (KYC) policy.
2.1. This Agreement regulates the relationship between the User and the Service within the framework of the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
3.1. The subject of this Agreement is the Services provided by the Service, the description of which is given on the Service Website.
3.2. The Service offers its services to all Users and does not verify the User's authority to dispose of these funds and does not supervise the User's transactions in any of the Payment Systems.
3.3. Payment systems and/or financial institutions bear exclusive responsibility for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or financial institution and the User and in no way is responsible for the incorrect or unauthorized use of the Payment System's capabilities by the User, as well as for the User's abuse of the Payment System's functionality. The mutual rights and obligations of the User and the Payment System and/or financial institution are regulated by the relevant agreements.
3.4. Any initiated operation to exchange the User's funds, as well as any other operation offered by the Service to the User, cannot be canceled by the User.
4.1. The Service has the right to suspend or cancel an ongoing operation if information is received from authorized bodies about the User's unauthorized possession of funds and/or other information that makes it impossible for the Service to provide services to the User.
4.2. The Service has the right to suspend, refuse to refund, or cancel an ongoing operation if the User violates the terms of this Agreement.
4.3. The Service has the right to cancel an ongoing operation and return the User's title signs without explanation.
4.4. The Service undertakes to take all possible and available actions to prevent attempts at illegal trading, financial fraud, and money laundering using the Service's services. These actions include: providing all possible assistance to law enforcement agencies in the search and capture of financial terrorists engaged in illegal money laundering activities; providing competent authorities with information related to the Service's processing in accordance with current legislation; improving the Service to prevent direct or indirect use of the Service in activities contrary to the legislation aimed at combating illegal trading, financial fraud, and money laundering.
4.5. In case of detection of suspicious traffic from the User, the Service reserves the right to transfer all information at the request of law enforcement agencies about the identity, exchange application, and currency received from the User.
4.6. By registering on the Service Website, as well as making an exchange without registration, the User confirms that they agree with these Rules and accept the terms of the Agreement, the User is at least 18 years old, the laws of their country of residence do not prohibit the use of this Service, and the User does not intend to engage in any illegal activities through the use of the Service.
4.7. When registering on the Service Website, as well as making an exchange without registration, the User guarantees that they provide complete, truthful, and up-to-date information about themselves, that the use of the Service's services is carried out only for personal purposes that do not violate the laws of the country where the User is located, and also undertakes to promptly update the data to maintain their relevance.
4.8. The User guarantees the confidentiality of registration data and access to their account, as well as assumes full responsibility for all actions occurring under their account, including in case of hacking or unauthorized access.
4.9. The User undertakes to promptly report a breach of their account security.
4.10. The Service has the right to block the User's account in case of suspicion of illegal activities, suspicion of account hacking, or violation of the Service's rules. The User's account is blocked without the right to restoration in case the User creates obstacles to the Service's operation.
4.11. By accepting the terms of this Agreement, the User guarantees that they are the legal owner of the funds and/or cryptocurrency.
4.12. By accepting this User Agreement, the User confirms that they understand the principles of the Service's operation and assume full responsibility for all risks and losses associated with the use of the Service.
4.13. The User gives their consent to the Service for the processing of personal data provided during registration on the Website, during the verification procedure, as well as during the collection of any information about the client on the Website.
4.14. Personal data includes:
Last name, First name, Patronymic;
photo/scan of passport;
other identity documents; (individually in each case)
video selfie with passport in hand;
email address;
mobile phone number (which can be used to contact the client);
details of used wallets; (individually in each case)
-card number and/or bank account; (individually in each case)
4.15. Processing of personal data means recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (distribution, provision, access), including cross-border, anonymization, blocking, deletion, destruction of personal data that does not fall under special categories, for the processing of which the User's written consent is required.
4.16. Processing of personal data is carried out for the purpose of fulfilling the Parties' obligations under the Agreement, registering the User on the Website, providing the User with technical support, processing Applications, providing Services, considering appeals and claims, sending messages of an informational and other nature to the User's email address.
5.1. Ordering the Service's services and obtaining information about the progress of the transaction by the User is carried out exclusively through contacts with the Service's representative.
5.2. The Service offers its services according to the established internal schedule of the Service's operation.
5.3. Questions and claims regarding applications are accepted within 24 hours from the moment of creation. After 24 hours, exchange applications are considered properly executed or unpaid depending on their status at the time of the specified period expiration.
5.4. In case of any suspicious actions on the part of the client, as well as in case of the User using suspicious assets, the Service may delay the payment and require additional identity verification and conduct an internal analysis of the funds used by the User.
5.5. The Service reserves the right to refuse an exchange unilaterally.
5.6. The services provided by 龙交易所 are prohibited for use by citizens of the Russian Federation, USA, Ukraine, Cuba, Iran, North Korea, and Syria.
6.1. Tariffs are determined by the Service's management and published on the Service's Website. The Service's management has the right to change tariffs without additional notice.
6.2. The Service is not responsible for the User's expectations regarding changes in tariff plans and the cost of services.
7.1. The Service guarantees the fulfillment of its obligations to the User only within the amounts entrusted to the Service by the User for the operation within the terms of the Service's documentation.
7.2. The Service guarantees and ensures the confidentiality of information about the User and their transactions. The Service may provide this information only at the request of authorized state bodies, officials, or representatives of Payment Systems if there are legal grounds for this.
7.3. The Service makes every effort to ensure the uninterrupted operation of the Service, but does not guarantee the absence of technical problems leading to a complete or partial suspension of the Service's operation. The Service is not responsible for losses, lost profits, and other expenses of the User arising from the inability to access the Website and the Service's services.
7.4. The Service is not responsible for any damage caused to the User, even if the possibility of such damage was known in advance. The Service is not responsible for the receipt of information about the User's activities by third parties in case of system hacking and data acquisition by third parties.
7.5. The Service is not responsible for any losses, lost profits, and other expenses of the User resulting from the User's erroneous expectations regarding the Service's tariff rates, transaction profitability, and other subjective factors.
7.6. The Service is not responsible for changes in the risk assessment (AML Risk Score) of client wallets after exchanges.
7.7. When visiting the Service's Website, using the Service's services, and making an exchange, the User guarantees compensation for the Service's losses (management company, managers, and employees) in cases of claims or complaints directly or indirectly related to the User's use of the Service's services.
7.8. The User agrees that the Service is not responsible in case of communication breakdown, interruption in the Internet network operation, as well as in case of force majeure circumstances.
7.9. The User guarantees that they are the owner or have the authority to dispose of the funds used in their transactions, bank transfers, etc.
7.10. The User undertakes not to falsify communication flows related to the Service's operation.
8.1. The Parties are released from liability for full or partial non-fulfillment of obligations under this Agreement if the non-fulfillment of obligations is a consequence of force majeure actions, namely: fire, flood, earthquake, terrorist acts, change of power, civil unrest, DDOS attacks on the service, as well as non-functioning of Payment Systems, power supply systems, communication networks, and Internet service providers.
8.2. In case of an error during the exchange payment, the User will receive a notification about the application status and/or to the specified email.
8.3. In case the application is paid after the time allotted for the application payment, the Service reserves the right to return the payment for the application minus the network commission and the Service's expenses back to the User or recalculate at its discretion.
8.4. If the application rate deviates by more than 7% from the rate on Binance or Garantex exchange, including in case of a technical failure of the Website, the exchange service has the right to recalculate the application at the current rate on the Website or arrange a refund to the User minus the Service's expenses and network commission.
8.5. In case the User intentionally, unintentionally, or due to a technical failure (including on the part of the 龙交易所 Service), as a result of the actions of malicious persons or for other reasons, made an exchange that in turn caused losses for the 龙交易所 Service, while the deviation from the market rate in the executed application amounted to more than 7% from the rate on Binance or Garantex exchange (this rule applies in any direction of the exchange), applications made under the above conditions are considered invalid. The Service has the right to compensate for the incurred damage by withholding any future receipts of funds from the User within the framework of interaction with the Service.
8.6. In case of detection of suspicious assets/funds violating the Service's AML agreement and suspicious/fraudulent actions on the part of the User, the transaction is blocked by the Security Service for up to 180 days for further investigation.
To start the unblocking procedure, it is necessary to pass a simplified user verification (KYC) according to clause 4.19 of this Agreement.
It is necessary to send:
Photo or scan of passport, or other identity documents (at your choice);
Mobile phone number which can be used to contact you if necessary (optional);
Video selfie with an identity document;
Record a short video of good quality without interruptions, clearly stating the following data:
Full name, series and number of the identity document, holding it next to your face;
The name of our service and the date of the video recording;
Application number and date of its creation;
Show the wallet/account/other from which the payment/transaction was made, the currency and amount. The name and address (URL) of the website must be readable if the transfer was made from a mobile application.
Write in free form on a sheet of paper by hand a brief explanation that you sent from your wallet (address) to our wallet (address and transaction hash), and that you are the owner of the assets, not a third party. Write the address where you ask to return the assets.
Indicate the address/account of the wallet where the assets should be returned to you.
We expect the above data from you no later than 48 hours from the moment of receiving this email.
In the absence of the requested data, the 龙交易所 Service will not be able to start the procedure for unblocking your assets.
8.6.1. After the blocking period expires (180 days), from the day of passing the identity verification (KYC), the User must independently contact the customer support service at the official email within a period not exceeding 30 days.
8.7. The Service is not financially responsible to the User if the User has specified incorrect details for receiving funds from the Service in the application, and the Service has made a settlement with the User by sending the payment to the details specified in the application.
8.8. Payments through third-party PS may be delayed for up to 5 working days for reasons beyond the Service's control.
8.9. A deposit made outside the application may not be credited or lost. Payment of funds sent to outdated details is made with a 5% commission.
8.10. The Service is not responsible if the User has specified payment details that differ from the bank specified in the exchange direction. Payment of funds to outdated details is made with a 5% commission within 48 hours.
9.3. Refund
9.3.1. A refund is possible solely at the discretion of the Service.
9.3.2. To apply for a refund, the User must send an email to In the email, it is necessary to indicate the application number and the details for receiving the refund and the reason for the appeal.
9.3.3. The refund is made minus the payment system commission for the transfer and minus the exchange Service's expenses in the amount of 5% of the exchange amount. Exceptions are cases described in clause 4.19 of this Agreement.
9.3.4. Applications for refunds are considered by the Service within 48 hours.
9.3.5. The refund for the application by the Service is made within 48 hours. (exception clause 4.19)
9.3.6. When exchanging assets specified in clause 4.19 of this Agreement, after passing the AML and KYC procedures, the Service reserves the right not to provide the User with the exchange service and return the funds, observing all the procedures of the internal refund regulations.
9.4. Refund of assets that did not pass AML verification.
9.4.1. Refund of blocked assets that did not pass AML verification is possible only after passing the identity verification according to clause 8.5 of this Agreement and compliance with clause 8.5.1.
9.4.2. Refund of assets is impossible if a request was received from competent authorities and other departments regarding these assets, including from any jurisdiction, in this case, the blocked asset may be used as material evidence in the case.
9.4.3. When fulfilling clauses 8.5 and 8.5.1, the refund to the client will be made with a deduction of a 5% commission.
9.4.4. Cryptocurrency assets are not subject to refund and exchange if, based on the results of AML verification by the system https://龙交易所.com, a connection with criminal wallets related to the following categories is identified:
DARK MARKET
DARK SERVICE
SCAM
STOLEN
MIXING(MIXER)
SEXTORTION
RANSOMWARE
HACK
PHISHING
TERRORISM FINANCING
FRAUD
BLACKLIST
STILL UNDER INVESTIGATION
CYBERCRIME ORGANIZATION
NARCOTICS
CHILD ABUSE
HUMAN TRAFFICKING
9.5. Changing the recipient's details in the application
9.5.1. To change the recipient's details, the User submits an application for changing the details in an email sent to CEO@龙交易所.com. The email must be sent from the email specified in the application for which the User wishes to change the details. The email must indicate the application number, the old details from the application, and the new details for receiving the funds.
10.1. Acceptance of the terms of the "User Agreement" when creating an application is automatically considered by the Service as agreement with all documentation regulating the Service's operation.